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FreightGuard Service Guarantee Terms & Conditions

February 2026

General

  1. Aspiring Couriers will provide to the Customer a warranty against loss or damage to Goods during the Carriage and while the Goods are in the possession and control of Aspiring Couriers, subject to the limitations and exclusions set out hereunder (the “FreightGuard Service Guarantee”).
  2. The FreightGuard Service Guarantee applies to all goods consigned on each Customer’s unique account number. Customers cannot elect which consignments the FreightGuard Service Guarantee will apply to, and the FreightGuard Service Guarantee will apply to an account completely, or not all.
  3. The Customer must pay Aspiring Couriers the applicable FreightGuard Service Guarantee charge.

FreightGuard Service Guarantee Claims

  1. Any claim under the FreightGuard Service Guarantee for damage to or loss of Goods (“Claim”) must be submitted by completing the Online Claims Submission Form which can be found on the Aspiring Couriers website using the relevant URL link as follows:
    https://freightguardintl.my.site.com/s/new-claim?vCarrierPrefix=ALG
  2. The Customer must notify Aspiring Couriers in writing of any Claim within the following time limits:
    1. where the Receiver has indicated in writing on the consignment note or has records that they have informed the Carrier that loss or damage has occurred in respect of the Goods, within fourteen (14) days from the date of delivery of the Goods to the Delivery Address;
    2. where the Receiver has acknowledged that the Goods have been delivered and received in good order and condition, within twenty-four (24) hours from the date of delivery of the Goods to the Delivery Address;
    3. in respect of Claims for non-delivery, within twenty-one (21) days after the date of dispatch specified for that consignment.
  3. The Customer may only make one (1) Claim per consignment.
  4. The Customer must provide to Aspiring Couriers with any Claim, documentary evidence acceptable to Aspiring Couriers (for example, receipt, valuation or tax invoice) as proof of value of the Goods.
  5. Where the customer makes a valid Claim and there are outstanding amounts owed by the Customer to Aspiring Couriers, Aspiring Couriers reserves the right to pay the Claim either directly to the Customer or as a credit to the Customer’s account.
  6. Claims will only be paid by Aspiring Couriers in respect of any consignment after the Customer has paid all outstanding Freight Charges in respect of that consignment and where the Customer account with Aspiring Couriers has been paid in accordance with the credit terms extended.

FreightGuard Service Guarantee Limitations

  1. The FreightGuard Service Guarantee is subject to the following limitations:
    1. Claims are limited to loss of or damage to the Goods only. For the avoidance of doubt, the FreightGuard Service Guarantee does not cover any consequential loss or damage suffered by the Customer as a result of loss or damage to the Goods.
    2. The maximum amount that may be claimed from Aspiring Couriers under the FreightGuard Service Guarantee is the lesser of:
      1. The FreightGuard Service Guarantee Limitation Amount of R5 000.00 (for the avoidance of doubt, where the Customer has opted that the FreightGuard Service Guarantee should not apply, the FreightGuard Service Guarantee Limitation Amount shall be zero); and
      2. The cost price of the Goods, as supported by documentary evidence acceptable to Aspiring Couriers (for example receipt, valuation or tax invoice from the seller of the Goods).
    3. Freight charges relating to the consignment covered by the FreightGuard Service Guarantee shall not be included in the calculation of any amount payable under the FreightGuard Service Guarantee.
    4. VAT will be included in the payment made by Aspiring Couriers under the FreightGuard Service Guarantee in respect of the value of the goods relating to the claim, supported by documentary proof of the value of the goods.
    5. Where a claim has been paid in full for goods damaged, Aspiring Couriers reserves the right to take possession of the goods as salvage and to dispose of such goods as it sees fit.
    6. Where an insurer has issued an Agreement of Loss settlement in respect of the Goods, any payment made by Aspiring Couriers in connection with the claim may be applied toward the insurer’s excess (deductible).

FreightGuard Service Guarantee Exclusions

  1. Aspiring Couriers will not be liable for any Claims made by Customers in any of the following circumstances:
    1. Where the Customer has not selected a level of FreightGuard Service Guarantee to apply to the consignment or has not paid the FreightGuard Service Guarantee charge;
    2. Where the Customer fails to submit the Claim to Aspiring Couriers within the relevant time limits set out above;
    3. Where Aspiring Couriers is in possession of an unendorsed proof of delivery form for the consignment.
    4. Where the Goods consigned are Excluded Goods, where “Excluded Goods” means each of the following items:
      1. Aspiring Couriers will not provide any service in respect to illegal substances, antiques, ammunition, cash, bonds, bullion, explosives, furs, hazardous cargo, live animals or perishables goods.
      2. Aspiring Couriers will not provide any service in respect to bulk cargo, household and personal effects, jewelry, designs or manuscripts, precious metals, precious stones, stamps and watches unless specifically agreed to in respect of a particular parcel or consignment.
      3. Second hand goods that have not been declared as such to Aspiring Couriers, who reserves the right to inspect second hand goods before acceptance and to delay the transit time by one day to effect such inspection.
    5. Where Aspiring Couriers in its reasonable opinion considers the Packaging of the Goods to be inadequate for air or road transportation; in the event of a claim for damage, the receiver must retain all inner and outer packaging materials as well as the damaged goods. Failure by the receiver to retain the original goods and packaging at the original delivery location or the failure to make the delivered goods available for inspection will invalidate the claim.
    6. Where the Goods are determined by Aspiring Couriers to have been defective prior to the Carriage;
    7. Where damage, mechanical failure or other operational defect in the Goods could not, in the reasonable opinion of Aspiring Couriers, have been caused by the Carriage;
    8. Where Aspiring Couriers fails, delays or is unable to carry out its obligations under this contract due to strikes and / or lockouts (whether of Aspiring Couriers own employees or those of others and whether or not Aspiring Couriers could have avoided the same by acceding to the demands of the employees responsible for such action), acts of God, war, terrorism, fire, flood, embargo, litigation, acts of government or any agency instrumentality or any political subdivision thereof or any other cause beyond the control Aspiring Couriers.
    9. Where the goods have been lost or damaged as a result of insurable events such as derailments, collisions, overturning, forced entry of vehicles and premises, armed robbery, or hijacking.
    10. Where the Goods have not been packed in the original manufacturer’s packaging or the equivalent;
    11. Where the Delivery Address is a post office box, a roadside drop or postal mailbox.

Amendments to Terms and Conditions of Contract

  1. Aspiring Couriers reserves the right to amend these terms and conditions of contract from time to time, without prior notice to the Customer.